Royal Malaysian Police, Facebook Malaysia collaborates with government agencies, industry and consumer NGO to launch #TakNakScam campaign


KUALA LUMPUR, July 16– As part of the industry effort to fight financial fraud, Royal Malaysian Police’s Commercial Crime Investigation Department (CCID) and Facebook Malaysia, in partnership with government agencies, industry and consumer associations today launched a nationwide #TakNakScam awareness campaign to educate the public on how to identify, check and report against highly deceptive tactics employed by scammers.

This ongoing campaign is a joint effort between Commercial Crime Investigation Department (CCID)Royal Malaysian Police, Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Securities Commission Malaysia (SC), Bursa Malaysia Berhad, Malaysian Communications and Multimedia Commission (MCMC), CyberSecurity Malaysia (CSM), The Association of Banks in Malaysia (ABM),Federation of Malaysian Consumers Associations (FOMCA) and the Education and Research Association for Consumers, Malaysia (ERA Consumer Malaysia).

“More people than ever before are now online and social media helps people stay connected with communities, families, and friends around the world. However, it is not just the good guys that are online.

“With the rising scam cases across Malaysia, we hope that this campaign will help support various law enforcement and government agencies, industry and consumer associations and the financial services sector in building and ensuring a safer online ecosystem in Malaysia,” said Justin Murugaya,” Acting Country Director, Facebook Malaysia.

Many Malaysian have become victims of frauds and scams since the beginning of the Movement Control Order (MCO), financial scams being most prevalent, as scammers exploit increasing reliance on technology. According to PDRM, cyber crime fraud in Malaysia is on the rise at a concerning level. Over the last five years, a total of 67,552 cyber scam cases were reported between 2017 and 20 June 2021, recording a total loss of RM2.23 billion. Of the total, E-commerce scams top the chart with 23,011 cases, followed by illegal loans 21, 008 cases and investment scam, 6, 273 cases.

“We are acutely aware of the rising cases of financial related scams across Malaysia, especially on the online and social media platforms and it is more important than ever for public and private sectors, NGOs and community to come together in combating scams by raising awareness, encouraging critical thinking and empowering people to take actions through streamlined and easy to understand messaging, information, tips and support systems,” said Dato’ Haji Rosol Wahid, Deputy Minister of Domestic Trade and Consumer Affairs.

“We encourage Malaysians to step up and join us in clamping down on cybercrimes and keep our digital platforms safe at all times. If everyone keeps quiet and lets things pass, scammers will continue to exploit our community.

“So, people should know how and where to report various financial scams as this will improve the quality of data collected by various enforcement bodies to help tackle fraud incidents,” said Senior Assistant Commissioner (SAC) Victor Sanjos, Deputy Director, Cyber Crime and Multimedia Investigation, Commercial Crime Investigation Department (CCID).

In Malaysia, the most prevalent types of financial scams include bank and identity impersonation, illegal

loans, investment scams, e-commerce scams and money muling and ATM card rentals; which are the key focus areas of this campaign.

The #TakNakScam campaign calls for the public to remember 3 simple steps: “Spot, Check, Report” to

stay vigilant in identifying, verifying and reporting financial scamsters.

i. Spot: When dealing with unknown contacts, always be vigilant and cautious to consider the

risk that the person may be a scamster. By being able to spot scams or impostors, you can avoid

being a victim.

ii. Check: When you suspect a content or contact to be a scam, do check with the authorities

through official channels.

iii. Report: If a content or phone call appears strange and if you think you were the victim of a

crime, you can reach out to local authorities and the police department. Also make sure to report

any suspicious activities, person or account to Facebook, Instagram, and WhatsApp.

“Similar to how the pandemic has transformed our ways of engaging, working and socialising, cybercriminals have also tweaked their modus operandi to target individuals through various means. Scammers are becoming increasingly more sophisticated with their tactics and are hoping that you let your guard down. We continuously remind consumers not to provide their personal, banking or any details to strangers who have approached them through phone calls,” said Saravanan Thambirajah, Chief Executive Officer, FOMCA.

During the campaign, educational videos, as well as tips and tricks to identify, tackle and report fraudulent

activities will be shared comprehensively on various online and offline channels of all partners of this campaign.

If the public comes across any form of financial fraud, they are advised to file a report to CCID. The CCID Scam Response Centre has been in operation since 15 February 2021, and is contactable between 8am–8pm everyday at 03-26101559 and 03-26101599.

For more information and resources of the #TakNakScam campaign, visit the one stop hub

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